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Lovla Overview

What is Lovla?
Lovla is Denmark's new dating site, created for deeper relations and better dates ❤️

Whether you’re chatting, swiping or searching for love, we provide you with the latest features in the world of technology and we’ve pulled out all the stops to make the experience as personal as possible 🙌 💕

You see, we’ve got high ambitions on getting you on dates that make sense 😍 So, you get even more opportunities to track down exactly the type you like the best 🔍 We think that’s more valuable 🏆
Why should I use Lovla?
With Lovla, your online love life is in good hands 🙌 💕
We’re a team of tech-savvy romantics, working day and night to help hopeful single men and women, meet each other and provide them with the latest technological tools, to find the right match.

We think it should be as positive and fun as possible, to meet new people 💑 That’s why, we’ve integrated the coolest features, to make your experience with the dating scene, as exciting as possible.

At the same time, we want to make sure your online journey remains safe. Our support team reviews all new profiles to maintain a high standard of safe dating and to help you meet sincere people online 💕

We’re pretty sure you’ll enjoy Lovla as much as we do 😍
How can I use Lovla?
With Lovla at your fingertips, you become part of an exclusive online club of Danish singles looking for true love 💖 We specialise in giving you more fun ways to find your next match 🔍💕

👉🏼 On “Explore”, you can enjoy the overview of everything you don’t want to miss on Lovla: The singles that wants to get a hold of you, blog articles, potential matches you share interests with, messages waiting for you and much more 😍

👉🏼 On “Discover”, you can take a chance and swipe through singles selected by our magical algorithm based on online presence, compatibility etc. 🔍 👥

👉🏼 On “Search”, you’re provided with over 100 different search filters you can use, to track down exactly the type that suits you best 🎯
Is Lovla free?
The best things in life are free ❤️ That’s why we’ve chose to hand out the first 100.000 plus profiles on Lovla. Hip hip hurray, how wonderful 🥳

In other words, you’ll be able to enjoy meeting other singles, by swiping, chatting and sending likes, as much as you want - totally free of charge.

- You’re welcome 😉🥂
Can I use Lovla all over the world?
You can use all devices anywhere to access Lovla 💻📱🖥️

Just download Lovla via App Store or Google Play or enter Lovla.dk from any internet browser. Enjoy! 😉
What is the minimum age to have a Lovla account?
You need to be at least 18 years old to have an account on Lovla 👶🏻
If you’re not 18 yet, just be patient… Lovla isn’t going anywhere 😉

Signup

How do I sign up on Lovla?
Welcome to Lovla! Let’s get you started 😉

There’re 3 ways to sign up on Lovla: Via your email, your Apple ID or your Facebook account:

Sign up using your email:
1. Go to lovla.dk or download Lovla app for IOS or Android
2. Tap “Signup for free” when joining us
3. Lovla will guide you on how to register
4. Allow Lovla access to all required permissions
5. Aaaand you’re ready! Enjoy 🙏

Sign up with Apple ID:
1. Go to lovla.dk or download the Lovla app for IOS or Android
2. Tap “Sign up with Apple” when joining us
3. Enter your Apple ID when you sign up
4. Follow the instructions on the page
5. There you go 👍🏼 You’re now the happy owner of an account on Lovla. Enjoy!

Sign up with Facebook:
1. Go to lovla.dk or download the Lovla app for IOS or Android
2. Tap “Sign up with Facebook” when joining us
3. Sign up with your Facebook account - rest assured that Lovla will never post anything on your Facebook profile
4. Allow Lovla access to all required permissions
5. Done 👏🏻 You now have an account on Lovla. Let the dating begin!
Can I sign up without using my Facebook account?
Of course 😄 You can easily sign up on Lovla, by using your email. Just follow the steps below:

1. Go to lovla.dk or download the Lovla app for IOS or Android
2. Tap “Sign up for free” when joining us
3. Lovla will guide you on how to register
4. Allow Lovla access to all required permissions
5. That was it 👌🏼 Enjoy!
How do I choose a strong password?
Here’s a few tips for an unbreakable password 💪🏼🛡️

- At least 6 characters long
- A mix between letters and numbers
- Some letters as capitals
Why did my Lovla sign up fail?
Ok so, an account sign up failure means that one or more information in the signup process were entered incorrectly 🙃

We’ve included some instructions for every step in the process 📎 Try following them, we’re sure they’ll help 😉

Still doesn’t work? Send us a screenshot and a full description of the issue and we’ll take care of it asap 🔧
Why is my account under review?
Our most important task is to make your experience on Lovla as safe as possible and to maintain a high quality of the members you meet 🤩 Therefore, we review all new profiles created on Lovla every day 👷‍♀️

Once we’ve approved your profile, you’re free to surf around and enjoy Lovla 💑

It usually takes a few hours, but during busy periods, it can take a bit longer ⏳

Thanks for waiting 🙏
Can I have more than one account on Lovla?
1 person = 1 account on Lovla ⚖️
It’s not allowed to have more than one account. This is to make sure that the people you meet, are real and your experience on Lovla is safe 🙌🏼

Login

What can I do if I forgot my password?
Oh, we know the annoying feeling, of a forgotten password too well 🤦🏼 That’s why, we’ve made it easy to fix the issue 😉

Just follow these steps:

1. Go to the log in page on Lovla
2. Press "Forgot Password?"
3. Enter the email connected to your Lovla account
4. Tap "Reset password"
5. In a few minutes you’ll receive a reset link in your email (remember to check your spam filter)
6. Finally, follow the steps in the email, to reset your password
7. And you’re ready to go again 👏🏼🏁

If this doesn’t help, please contact us. Then we'll help you 🔧
What can I do if I forgot my Apple ID or Facebook password?
Hmm 🤔 Sadly we can’t help you find your password to your Apple ID or Facebook, but personal experience taught us to do the following:

📱 Under Lovla's sign in, you first have to select the platform, which your Lovla account is connected to
ℹ️ Follow the instructions under that sign in page
👍🏻 Once you’ve updated your Apple- or Facebook information, you should be able to use it to sign in to your Lovla account again

If it doesn’t help, try contacting the platform. Hopefully they can help you recover your account. Good luck! 🍀
What can I do if I didn’t receive the Password Reset email?
Sometimes tech issues requires the patience of an angel 👼🏼 It may take a few minutes until you receive the reset link ⏱️

If time goes by and you still didn’t receive an email, make sure that you’ve entered the correct email in the “Forgot password” section and check your spam filter 🔍
What can I do if I didn’t receive the confirmation email?
Oh dear 😊 If you can’t find the confirmation email we sent you, it's often because it got caught in your email’s spam filter 🕸️ Have you checked for there? 👀

If you need further assistance, finally shout out loud 📣 We are always ready to help you 🙌🏻 🔧
What can I do if I can’t enter my Lovla account?
Ok so, sign in problems are usually related to a typo in your sign in information - your email or password 🙃

Check your information again and follow the instructions to the sign in process.
If you’re still having problems, send us a screenshot and a full description of the issue and we’ll help 🔧
Why am I told “No account associated to this email”?
Here’s the thing, you’ll only see this message if one of these three scenarios happens:

1️⃣ You might not have a Lovla account. If this is the case, join us via lovla.dk or by downloading the Lovla app on your device 📱
2️⃣ There might be a typo in your email. Check your email and make sure that it’s associated to your Lovla account 📧
3️⃣ A final possibility, can simply be minor forgetfulness. Maybe you’ve previously deleted your account, only to forget it later? If so, you can easily create a new account with the email you used before.

Still facing issues? Contact us and include all information, then we’ll help 😎
Why is my account banned?
We love helping singles create deeper connection 💖
But the security of our members is and always will be of our utmost concern 🔐

Your account will be banned, if it violates Lovla's Terms of Use. If you aren’t sure what the Terms are, you can find them under “Support”. Take your time, look it through, and if you still have questions, contact us 👍🏼
Will I lose access to my Lovla account if I deactivate my Apple ID- or Facebook account?
Don’t worry 😊 Deactivating your Apple ID or Facebook account won’t keep you from accessing your Lovla account. Just follow the steps below:

1. Go to the sign in page on Lovla
2. Press "Forgot Password?"
3. Enter the email connected to your Lovla account
4. Tap "Reset password"
5. In a few minutes you’ll received a reset link in your email (remember to check your spam filter)
6. Finally, follow the steps in the email, to reset your password
7. Done! ✌🏼
How do I logout from Lovla?
Well, you can log out from Lovla by tapping “Log out” under your account. Easy peasy 👍🏼

Account

Can I change my gender on Lovla?
Mistakes happen, and you might’ve entered the wrong gender, when setting up your Lovla account 👫 If that’s the case, you’ll need to setup a new account with the correct gender.

It’s not possible to change the gender once the account is set up 🤗 This is to ensure the safest and most credible experience, while meeting new people.

Send an email to info@lovla.dk, then we’ll delete the account with the wrong gender 👍🏻
How do I change my password?
So you want a new password? No problem! 👌🏼 Simply go to “Menu” > “Settings” > “Password” ⚙️ - And if you need inspiration for an extra strong password, check ”How do I choose a strong password?“ in our FAQ 💪🏼🔒
How do I change my email?
You can easily change the email associated to your Lovla account. All you have to do is go to “Menu” > “Settings” > “Email”, and finally follow the instructions on the page of your email ✅
Why did I receive an email confirming my email address?
Autocorrect happens more often than what you’d expect 😬 So, to make sure, your email is spelled correctly, we send an email, asking you to confirm your email. This is to ensure a direct and easy line of communication between us 👍🏼
How do I enable and choose Lovla notification?
This is mostly for you, who likes to stay updated. We get and applaud you 👏🏼

There are two ways to enable Lovla’s notifications; directly on Lovla or via your device or browser settings. Here’s a guide 🔧

On Lovla:
Go to “Menu “> “Account” > “Settings” > “Notifications”
 
On your device:
iPhone: Go to your iOS Settings > “Notifications" > “Lovla”

Android: Go to your phone’s Settings > “Notifications” > “Lovla”


Chrome: At the top right, click “More” (three dots icon) > “Settings” > “Advanced” > “Privacy & Security” > "Site Settings” > “Notifications”

Safari: Click “Safari" at the top of your screen > “Preferences” > select the “Website” tab > “Notifications”

Firefox: Go to lovla.dk > tap the information icon next to the website URL > “Permissions” > “Notifications” > “Settings"
What can I do, if I don’t receive Lovla’s email notifications?
Well, email notifications are always sent automatically, so if you can’t find them, something might be turned off 📴 Let’s fix it together 🛠️😊

- Check that email notifications on Lovla are turned on, via “Menu” > ”Settings” > ”Notifications”
- Check that the email associated to your Lovla account is spelled correctly on Lovla via ”Menu” > ”Settings” > ”Email”
- Check your spam/junk in your email account
- Search for Lovla emails in your email account. Our emails might have ended up in the wrong folder
How do I enable my location settings?
Ok so, this will help you if you are looking for a special someone nearby 🌍

To enable your location on Lovla, go to: “Menu" > “Settings" > “Location” and tap “Enable”.

If you’re still having troubles, activating your location, it may be because you’ve previously denied access 🙅🏻 Therefore, you must enable access on your device or browser settings. Here's a guide 👷🏻✔️


📱 On your device

iPhone: Go to your iOS settings > “Lovla” > “Location“

Android: Go to your phone’s Settings > “Apps“ > “Lovla“ > “Permissions“ > “Location“

💻 On your web browser:

Chrome: At the top right, click “More” (three dots icon) > “Settings“ > “Advanced“ > “Privacy & Security“ > “Site Settings“ > “Location“

Safari: Click “Safari” at the top of your screen > “Preferences” > select the “Websites" tab > “Location“ > make sure that “Allow” is checked under Lovla. Go back to lovla.dk and enable access to your location

Firefox: Go to lovla.dk > tap the “information icon” next to the website URL > “Permissions“ > “Location“ > “Settings“
How do I connect my Lovla account to my Facebook account?
If your Facebook account is kinda similar to ours, then it might be full of photos where you look like a superstar 😎 Go to Lovla and follow these steps, to connect the two accounts 🤝

1. Go to “Menu”
2. Tap “Settings”
3. Tap “Connections”
4. Tap “Connect”
5. Follow the instructions from Facebook
6. Enjoy 🤳
My Lovla account is connected to the wrong Facebook account. How do I correct this?
We’ve seen it done by others and we’ve done it ourselves 😳 It’s an easy fix 😉 Go to Lovla and follow these steps:

1. Go to “Menu” and tap “Settings”
2. Tap “Connections”
3. Tap “Disconnect”
4. Reconnect by tapping “Connect”
5. Follow instructions on the screen
How do I change language on Lovla?
If you use a web browser, it’s quite simple to change language 💻 Go to lovla.dk, scroll to the bottom of the page, click on the language you want to use Lovla in, and you’re done 🎉

If you use a mobile device, you need to change language via your device settings 📱
How do I delete my Lovla account?
It hurts to say goodbye, but we hope it’s because you found love on Lovla 👫❤️

Under Settings, you can choose from 2 different ways to end our relationship ⚙️ You can either disable or delete your account:

1️⃣ Disabling your account means your profile, photos, messages, likes and all data associated with your account will be hidden, so other members can’t see or contact you until you log in to your profile again 👻📲

2️⃣ Deleting your account means your profile, photos, messages, likes and all data associated with your account will be deleted completely 🗑️

Please note that deleting the Lovla app doesn’t delete your account 📵

Profile

How do I edit my profile information?
You’re welcome to update and improve your profile as you want 🤗
You can do it right here: ”Menu” > ”Edit Profile”

Please note, that you can edit your name and description once a month 😉
How do I change my name on Lovla?
Name change is possible once a month - at least on Lovla, we’re not sure how it works irl 🤔
You can do it right here: ”Menu” > ”Edit Profile” > ”Name”
How do I change my description on Lovla?
You can change your description once a month 😊 Go to: ”Menu” > ”Edit Profile” > ”Description”, and start writing what’s in your heart ✍🏻

- And remember, positive attention comes to positive and respectful people 😉
Why can’t I change my description or name on Lovla?
Hmm.. If you’re not able to change your name or description, it may because of one of these reasons:

- You may have changed your name or description within the last month. Note that it’s only possible to change them once a month ☝🏼
- The changes you made don’t follow Lovla’s Terms of Use. If you’re not sure what they are, you can find them here: ”Menu” > ”Support” > ”Terms of Use” 👍🏼
Why is my description and name not visible on my Lovla profile?
We love connecting singles, and focus on giving Lovla’s members the best and safest experience while searching for the perfect match ❤️

You can’t see the changes you made, if they violate the Terms of Use of Lovla.

If you want to know more, you can find them here: ”Menu” > ”Support” > ”Terms of Use” 👍🏼 Take your time, look them through and if you still have questions, contact us 👍🏼

Photos

How do I add photos to my Lovla profile?
Photos are fun! You know it, we know it 😉

Add photos to your profile by going to: ”Menu” > ”Edit Profile”. Here you can choose a profile photo and create a photo album, to show different aspects of your life 🤩

Choose photos from you phone 📱 take a selfie on the spot 🤳 or connect to Facebook for (what we assume may be) endless amounts of tagged photos 📷
How do I delete my photos?
Sure you can delete your photos! We all know what a changed hairstyle or a better selfie angle means for the quality of the photo 😎

Simply go to ”Menu” > ”Edit Profile” > ”Photo Album” and delete the photos you don’t like 🤳 Easy peasy lemon sqeezy 🍋
Why are my photos not visible on my Lovla profile?
We love connecting singles and focus on giving Lovla’s members the best and safest experience while searching for the perfect match ❤️
You can’t see your added photos, if they violate the Terms of Use of Lovla.

Remember Lovla’s photo guidelines:
- No photos of a person under the age of 18 years
- No blurry photos that don’t show your face clearly
- No photos of someone other than you
- No nude photos
- No photos promoting any kind of hate or violence
- No personal contact information in/on the photo

If you want to know more, take your time, look through the Terms of Use, here: “Menu” > “Support” > “Term of Use”, and if you still have questions, contact us 👍🏼
Why did my photo upload fail?
Ok, let’s see what happened here… 👀 If the upload of your photos failed, check the following:

- Make sure that the photo size doesn’t exceed 2 Mb
- Check that the photo type is JPEG, BMP, GIF or a PNG
- Make sure, Lovla is enabled in access to your photos

Still not uploading? Hmm that’s strange 🤔 Contact us and we’ll see what we can do 💪🏼
Is it safe to upload my photos to Lovla?
Your safety and the safety of your information and photos is of our utmost concern 🔐 We take all measures necessary to maintain a safe experience, so you can use Lovla as you want without any worries ❤️

We’ve got your back 🙌

Contacting Members

How do I contact other members?
To start a conversation, simply visit their profile and click on the “Say hi” icon 💬
Where do I find the sent messages?
If you go to “Chat” you’ll get a full overview of all your active conversations 💬
How can I search by name?
Well, if you’ve previously seen a fascinating person on Lovla and you want to find them again, you can search after their name by clicking on “Search“ > “Filters“ > “Name“ 🔍

Remember that you can also extend your search by adding your own criteria such as distance, age, social status, appearance and lifestyle. That way, it’s easier find singles, who are just your type 😍
How do I search by location?
Want to find somebody nearby? 🌍 Easy! You can search by location, simply by clicking on: “Search“ > “Filters“ > “Living in“. Enter the city you want, and you’ll be able to search through members in that area📍😎
How do I search within a certain distance?
To use this feature, first you have to enable locations from your device’s settings and enable Lovla access. Hereafter, you’ll be able to search by setting the number of km, you want to search within. Now, go see how far your flirts will reach 🏹 ❤️
Why can’t I delete messages and requests from my chat list?
You can’t delete messages or requests yet but we are working on it! 🛠️ You can however still mark messages as seen 👀
Please keep in mind that you don’t have to feel obligated to answer someone if you don’t feel like it 😊
How can I see if my message has been received?
You can check your conversation to see if the member has received your message or not.
👉🏼 An icon with filled tick means the message was received but not read yet ☑️
👉🏼 An icon with the members profile picture means they have read the message 💁🏻
👉🏼 And an icon with an empty tick means the message hasn’t been received yet ✔️

Are you still waiting on a response? In the meantime you can browse through several members on Lovla. Who knows? You might just find your perfect match ❤️
Can I cancel a sent message before the receiver opens it?
You can’t cancel or delete a sent message. Every message sent, reaches the member instantly 📨
Why did I loose a message?
Oh no? So, the message has probably been sent by someone whose profile has been closed or banned. In both cases their sent messages got deleted permanently 🗑️ But don't worry - there are plenty of fish in the sea. Keep searching through lots of members on Lovla 🎣 💖
Can I undo a match or a like?
Okay so, generally you can’t undo a match or a like. But if you immediately regret a like on Discover, you can press Rewind ↩️ and then click on Not Interested ✖️

If you however, want to remove a member completely from the list, of members who likes you, you can block them by going to their profile, click on the option feature in the right top corner and press “Block” 🚫
What is “Discover”?
If you click on “Discover”, you’ll be able to swipe through all the different members, selected by our magical algorithm 🔍 Who knows, you could be one swipe away from meeting your perfect match! 😍
Can I contact a member of the same gender?
You can only match and communicate with members of the opposite gender 🚹🚺
How can I be notified about new likes or messages?
Want to stay updated? ✨ Enable notifications on Lovla and make sure to get the latest news from your matches, messages or who liked you? 👀😍 Go to “Menu“ > “Settings“ > “Notifications“
How can I get a member's phone number or email address?
For confidentiality reasons, Lovla never provides contact information about our members ☎️

We take good care of your personal information, so you can decide for your self, who you want to share it with. Start off by communicating with the person you like through Lovla, and then ask them personally for their contact information, when you feel like it 😊
How long does a message take to reach another member?
Every message sent, reaches the member instantly 📨 If you’re running out of patience, you can check your message list under “Chat”, to make sure it was sent ☑️

Please note that some members may not feel like answering or they did simply not read your message yet, since they’re not online that often 👻
Why didn’t I get any matches?
Don’t worry, it’s only a matter of time! 😊⌛ A very useful advise is that good photos will improve your interaction! 🤩 We’ve got proven facts, that adding nice photos of yourself, will result in likes and interaction 💌 By adding photos and information about yourself, you can let a potential match, learn more about what you can contribute with and why you’re that special someone 😍 If you need more inspiration on finding your match on Lovla, you can always go to our blog and read more ❤️
What does the blocklist mean and how do I use it?
To stop another member from contacting you, simply click "Block" on the option feature in the right top corner of the members profile (icon with three dots). After you’ve followed these steps, they’ll be added to your block list ⛔

If you change your mind later on, you can remove someone from your block list at any time by clicking, the same way, on the option feature in the right top corner of the blocked members profile. You’ll find your “Block list” under “Menu” > “Settings” > “Blocklist". From here on, you can press “Unblock”, and you’ll be able to communicate with each other once again ✅


If somebody however blocks you, you can’t contact them, unless they personally remove you from their block list ⛔
How do I appear offline?
So, you can’t appear offline on Lovla. When you’re using Lovla, you’ll always appear online and can’t hide your presence 🙈👻
How can I see a member’s last logged in?
You can see a member’s last log in on their profile, on their profile. There’s an approximate time frame, showing when that particular member last logged into Lovla ⏰
How can I communicate successfully?
Need some advice? No worries, we’ve got you covered! 🙋🏻 To successfully communicate with other members, and to get the best out of Lovla, read the quick and practical tips on our Blog 📄 You can find all the good stuff right here: “Menu” > “Media” > “Blog”

Report Members

How do I report someone?
Should you encounter a member who doesn’t live up to the rules of good behaviour at Lovla, you can easily report the case to us 📢

Simply go to the profile of the member you want to report ⛔ Click on the settings feature in the upper right corner and describe the reason for reporting.

We’ll review the information and take the necessary measures 🚧

Thank you for helping us maintain the high standart, for a great place to find new singles ❤️
What can I do if my Lovla account has been compromised?
If you believe that your account has been compromised (shared photos or messages without your knowledge) we advice you to consider doing the following 🙆🏼‍♀️

- Change your password
- Change the email connected to your Lovla account
- Log out from all devices
- Make sure your email hasn’t also been compromised. If so, change the password

If the suspicious behaviour continues, report this to us and include the following 🚨

- Tell us, in details, what’s going on (preferably with a screenshot attached) 📸
- Name and info of the member, the content has been shared with ℹ️

We’ll review what you’ve sent and make sure to take the necessary measures ⚔️🛡️
How do I report an impersonation or fake profile?
If you encounter a Lovla account using your photo or personal information, report this to us and include the following:

- Tell us, in details, what happened (preferably with a screenshot attached) 📸
- Name and info of the member, who’s abusing your content ℹ️

We’ll review what you’ve sent and make sure to take the necessary measures ⚔️🛡️
How do I report an underaged member on Lovla?
If you encounter an account on Lovla belonging to a minor (under 18 years old), please report it to us and include the following:

- Tell us, in details, what happened (preferably with a screenshot attached) 📸
- Name and info of the member, you’re reporting ℹ️

We’ll review what you’ve sent and make sure to take the necessary measures ⚔️🛡️
What should I do if a member asks me for money?
If someone on Lovla is requesting money from you, report to us and include the following:

- Tell us, in details, what happened (preferably with a screenshot attached) 📸
- Name and info of the member, you’re reporting ℹ️

We’ll review what you’ve sent and make sure to take the necessary measures ⚔️🛡️

Technical Issues

How do I report a technical issue?
Sometimes, technology can take a tumble 🤸🏻 But a really good starting point for a well-functioning app or browser is to always use the latest version 📱🖥️💫

If you still experience something that doesn’t work properly, please get in touch with us 🙋🏻‍♀️🙋🏼‍♂️

Send us a brief description of the problem (preferably with an attached screenshot) 📸 We’ll investigate the case immediately 🔍

Thank you for helping us maintain a high standard of Lovla 👍🏻🎖️

Blog

What is Lovla's blog?
The blog has a great number of useful tips and tricks, like on how to handle different stages of a relationship or how to get to know someone 👫 If you haven’t seen it yet, go to “Menu” > “Media” > “Blog” and check it out 👍🏼

If you’ve got the whole relationship-thing covered, you can always read posts written by members of the Lovla community, and get a unique look into their thoughts, experiences, obstacles and joys 😊
How do I post on Lovla's blog?
If you’ve got a love story, an experience with online dating, or simply some thoughts on love, you’d like to share, we’d love to hear from you. Send your article to info@lovla.dk, then we’ll take a look and post it on the blog ✍🏼

Whether we post it under your real name or not is entirely up to you, just let us know 😎👍🏼

You might be a writer in disguise, you won’t know until you try 🤓